We're here to help! Find answers to common questions below, or reach out to our support team directly.
Frequently Asked Questions
Getting Started
How do I create my first diary entry?
Tap the "+" button on the home screen to create a new entry. You can add text, photos, videos, and voice recordings to capture your moment.
Where is my data stored?
Viviary uses a local-first architecture. All your diary entries, photos, and videos are stored directly on your device. We never upload your personal content to our servers.
Can I sync my data across devices?
Yes! You can enable iCloud sync (iOS) or Google Drive sync (Android) in Settings to keep your entries synchronized across your devices.
Privacy & Security
How do I protect my private entries?
Go to Settings → Private Space to set up a PIN code. You can also enable Face ID or fingerprint authentication for quick access. Private entries are hidden from the main timeline.
Can anyone else see my diary?
No. Your diary is completely private and stored only on your device. We have no access to your content. If you enable cloud backup, the data is stored in your personal iCloud or Google Drive account.
Features
How does voice recording work?
Tap the microphone icon when creating an entry to record a voice memo. Viviary can automatically transcribe your recording to text using on-device speech recognition.
Can I export my diary entries?
Yes! Go to Settings → Export to save your entries as Markdown files. You can export individual entries or your entire diary.
What is Viviary Premium?
Premium unlocks unlimited entries and media attachments, advanced export options, priority support, and all future premium features. You can subscribe monthly or purchase lifetime access.
Troubleshooting
My photos aren't showing up
Make sure you've granted Viviary permission to access your photo library. Go to your device Settings → Viviary → Photos and select "All Photos".
Voice transcription isn't working
Ensure you've granted microphone and speech recognition permissions. Also check that your device language is supported for transcription.
How do I restore my data from backup?
If you have iCloud or Google Drive sync enabled, your data will automatically sync when you sign in on a new device. For local backups, use the Import feature in Settings.
Contact Support
Can't find the answer you're looking for? We're happy to help!
Email: support@viviary.com
When contacting support, please include:
- Your device model and OS version
- Viviary app version (found in Settings → About)
- A description of the issue you're experiencing
- Screenshots if applicable
We typically respond within 24-48 hours.
Send Feedback
Have a feature request or suggestion? We'd love to hear from you! Use the in-app feedback feature (Settings → Send Feedback) or email us at feedback@viviary.com.